Job Description

Job Title: IAM Production Support Specialist
Job Location: Illinois

Required Qualifications:

  • Responsible for administration and support of production Identity & Access Management solutions
  • Experience supporting SiteMinder R12, PingAccess, CA Directory Services,  Ping Identity Federation, and Sailpoint
  • Experience in supporting complex PKI infrastructure
  • Strong understanding in integrating SSO with externally hosted vendor (third party) applications using SAML and OAuth with Ping Identity Federation
  • Should exhibit disciplined, process-driven and result oriented approach in daily activities
  • Production support experience with ITSM solutions (Remedy) including Incident Management, Problem Management, Change Management
  • General knowledge and understanding of UNIX, Linux, and WinTel operating systems
  • Demonstrates ability to work as an individual contributor in a global team environment
  • Strong understanding of server patching process and solutions (Scanning, Patching, Reporting)
  • College degree, specialized training, or equivalent work experience
  • Five+ years hands on experience with Siteminder including R12 and CA Directory server
  • Two+ years hands on experience in supporting PKI infrastructure
  • Five+ years hands on experience providing L1/L2/L3 technical production support with ability to provide quick turnaround solution
  • Significant experience in analyzing logs and identifying problems with authentication and authorization. Experience with Splunk
  • Familiarity with common Unix and Windows utilities, diagnostic, and monitoring tools
  • Experience in troubleshooting issues for siteminder web agents configured with various web servers on Unix and Windows environment
  • Scripting experience with Perl, Shell and/or Java
  • Three+ years of experience with ITSM tools (Remedy, ServiceNow) and processes (IM/PM/CM)
  • Good verbal and written communication skills

Preferred Qualifications:

  • Good understanding of network protocols, LAN, WAN, SSL, Firewall, Load Balancer, and DMZ configurations
  • ITIL V3 Foundation Certification
  • Experience with enterprise monitoring tools such as Tivoli, Netcool, Sitescope, and Introscope
  • Understanding of predictive analytics concepts
  • Experience with automation tools and concepts used to automate server builds and application releases

QBH#: 2361

Application Instructions

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