Job Description

Job Title: Network Engineer – Network Operations Center
Job Location: Ohio


  • Incident management, event management, and service management with a focus on service restoration, sustainability, and proactive service improvement
  • Provide 24x7x365 Network Operations support in a follow the sun NOC
  • Provide Second Level Network Incident Management in the NOC; with a primary focus on service restoration
  • Mentor junior engineers for technical and professional advancement
  • Participate and at times lead Crisis Team conference calls, able to identify required resources beyond telecommunications
  • Implement repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity
  • Functions as an escalation point for other NOC engineers for Incidents and Changes
  • Create support documentation and provide training to NOC staff
  • Employs production monitoring tools to ensure that all systems are running and available
  • Ensures effective communication to internal customers

Required Qualifications:

  • Associate's degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a degree
  • At least three to five+ years of relevant experience
  • Advanced knowledge of networking infrastructure suppliers and service offerings including; Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, and Avaya
  • Advanced knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1s
  • Advanced knowledge of network load balancers and firewalls
  • Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc.
  • Strong customer service skills
  • Good temperament
  • Ability to manage stressful situations
  • Ability to provide customer facing support in a professional manner
  • Competent in using Microsoft Office suite for effective collaboration and communications
  • Strong analytical skills
  • Able to leverage complex data to identify opportunities, recognize problems, and draw logical conclusions
  • Ability to produce and present technical information to both technical and non-technical personnel
  • Team work; establish and maintain effective and appropriate working relationships with those contacted during the course of the work day

Preferred Qualifications:

  • Certifications preferred: Network+, CCNA, CCNP
  • Minimum of five years experience working with a TCP/IP network
  • Expertise with the following operating systems: Cisco IOS/NXOS, Linux, UNIX, and Microsoft
  • Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC

QBH#: 2141

Application Instructions

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