Job Description

Job Title: Senior .Net Application Support Analyst
Job Location: Colorado

Responsibilities:

  • Proactively and expeditiously identify, diagnose, take corrective action, and resolve application system incidents and problems
  • Proactively develop monitors and analyze system performance to ensure high availability
  • Document, communicate and escalate technical issues, manage to resolution and articulate business impact
  • Conduct root cause analysis of application system problems in a timely and effective manner
  • Recommend and implement changes in systems/procedures to avoid recurrences of system failures
  • Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance
  • Provide 24x7 on-call support through a rotational schedule
  • Create and maintain application system documentation (e.g. knowledge articles) to enable Level 1 and Level 2 supportability
  • Manage service request queue Monitor and fulfill business and product support requests
  • Collaborate closely with application development to understand the architecture and design and as warranted submit change requests for system improvements
  • Participate in planning sessions regarding application, hardware and software changes
  • Actively engaged in pre- and post- implementation reviews
  • Ensure infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
  • Monitor and measure production system performance and growth on an ongoing basis
  • Focus on Customers  understanding how specific actions link to customer impact
  • Ensures the customer’s needs and impact on the business are at the forefront of all decisions and actions

Required Qualifications:

  • Desired to have software/application support experience including deploying, diagnosing, and debugging complex Windows .Net/IIS and SQL Server based or internet-based applications
  • Working Knowledge of application SQL Server functions, functional knowledge of databases with the ability to execute queries, joins, stored procedures and triggers
  • Minimum of five years or relative experience supporting or developing .Net web applications
  • Experience working with XML
  • Experience with Web Services integration (SOAP, REST)
  • Demonstrated technical aptitude, strong analytical and troubleshooting competencies
  • Must have strong written and verbal communication skills
  • Must be intrinsically motivated and detail oriented
  • Must be able to organize, multi-task and prioritize work
  • Must possess strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment
  • Must have desire and ability to learn quickly

Preferred Qualifications:

  • SPLUNK Monitoring Tools
  • Ready API/SOAP UI Test and Validation Services
  • ServiceNow IT Service Management and Incident Management Tools
  • Zenoss/SCOM monitoring tools
  • ITIL experience or certification
  • Microsoft IIS experience

QBH#: 2096

Application Instructions

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