Senior .Net Application Support Analyst
Job Description
Job Title: Senior .Net Application Support Analyst
Job Location: Colorado
Responsibilities:
- Proactively and expeditiously identify, diagnose, take corrective action, and resolve application system incidents and problems
- Proactively develop monitors and analyze system performance to ensure high availability
- Document, communicate and escalate technical issues, manage to resolution and articulate business impact
- Conduct root cause analysis of application system problems in a timely and effective manner
- Recommend and implement changes in systems/procedures to avoid recurrences of system failures
- Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance
- Provide 24x7 on-call support through a rotational schedule
- Create and maintain application system documentation (e.g. knowledge articles) to enable Level 1 and Level 2 supportability
- Manage service request queue Monitor and fulfill business and product support requests
- Collaborate closely with application development to understand the architecture and design and as warranted submit change requests for system improvements
- Participate in planning sessions regarding application, hardware and software changes
- Actively engaged in pre- and post- implementation reviews
- Ensure infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
- Monitor and measure production system performance and growth on an ongoing basis
- Focus on Customers understanding how specific actions link to customer impact
- Ensures the customer’s needs and impact on the business are at the forefront of all decisions and actions
Required Qualifications:
- Desired to have software/application support experience including deploying, diagnosing, and debugging complex Windows .Net/IIS and SQL Server based or internet-based applications
- Working Knowledge of application SQL Server functions, functional knowledge of databases with the ability to execute queries, joins, stored procedures and triggers
- Minimum of five years or relative experience supporting or developing .Net web applications
- Experience working with XML
- Experience with Web Services integration (SOAP, REST)
- Demonstrated technical aptitude, strong analytical and troubleshooting competencies
- Must have strong written and verbal communication skills
- Must be intrinsically motivated and detail oriented
- Must be able to organize, multi-task and prioritize work
- Must possess strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment
- Must have desire and ability to learn quickly
Preferred Qualifications:
- SPLUNK Monitoring Tools
- Ready API/SOAP UI Test and Validation Services
- ServiceNow IT Service Management and Incident Management Tools
- Zenoss/SCOM monitoring tools
- ITIL experience or certification
- Microsoft IIS experience
QBH#: 2096
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online