Senior .Net Application Support Analyst

Job Title: Senior .Net Application Support Analyst
Job Location: Colorado

Responsibilities:

• Proactively and expeditiously identify, diagnose, take corrective action, and resolve application system incidents and problems
• Proactively develop monitors and analyze system performance to ensure high availability
• Document, communicate and escalate technical issues, manage to resolution and articulate business impact
• Conduct root cause analysis of application system problems in a timely and effective manner
• Recommend and implement changes in systems/procedures to avoid recurrences of system failures
• Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance
• Provide 24x7 on-call support through a rotational schedule
• Create and maintain application system documentation (e.g. knowledge articles) to enable Level 1 and Level 2 supportability
• Manage service request queue Monitor and fulfill business and product support requests
• Collaborate closely with application development to understand the architecture and design and as warranted submit change requests for system improvements
• Participate in planning sessions regarding application, hardware and software changes
• Actively engaged in pre- and post- implementation reviews
• Ensure infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
• Monitor and measure production system performance and growth on an ongoing basis
• Focus on Customers  understanding how specific actions link to customer impact
• Ensures the customer’s needs and impact on the business are at the forefront of all decisions and actions

Required Qualifications:

• Desired to have software/application support experience including deploying, diagnosing, and debugging complex Windows .Net/IIS and SQL Server based or internet-based applications
• Working Knowledge of application SQL Server functions, functional knowledge of databases with the ability to execute queries, joins, stored procedures and triggers
• Minimum of five years or relative experience supporting or developing .Net web applications
• Experience working with XML
• Experience with Web Services integration (SOAP, REST)
• Demonstrated technical aptitude, strong analytical and troubleshooting competencies
• Must have strong written and verbal communication skills
• Must be intrinsically motivated and detail oriented
• Must be able to organize, multi-task and prioritize work
• Must possess strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment
• Must have desire and ability to learn quickly

Preferred Qualifications:

• SPLUNK Monitoring Tools
• Ready API/SOAP UI Test and Validation Services
• ServiceNow IT Service Management and Incident Management Tools
• Zenoss/SCOM monitoring tools
• ITIL experience or certification
• Microsoft IIS experience

QBH#: 2096