Job Description

Job Title: Vice President - NOC Network Team Lead
Job Location: New York


  • Work closely with regional and global teams to provide ongoing support for the global network infrastructure, which includes the iShares platform
  • Manage NOC shift rotation with peer managers to ensure 24x7 NOC coverage, including establishing turnover procedures and act as escalation for the shift team
  • Responsible for overall incident, and requests and change management during designated shift
  • Perform network configuration changes in accordance with change management process
  • Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise
  • Create and maintain network documentation as it relates to network configuration, network diagrams, and processes
  • Active coaching, mentoring and managing team members to foster a team-oriented, operational excellence driven professional culture
  • Provide leadership in network operations support locally and collaboratively with global peer

Required Qualifications:

  • Minimum of five years experience in IT infrastructure engineering/support role
  • Minimum of two years experience in managing NOC team
  • Advance knowledge of network routing and switching technologies and protocols
  • Extensive hands-on experience with various Cisco equipment, including routers, switches and firewalls
  • Extensive hands-on experience with CheckPoint, Cisco firewalls, load balancers and WAN accelerators
  • Working experience within a NOC environment and have exposure to multiple platform environments, with experience of working shift to cover 24 x 7
  • Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations
  • Good academic background with a degree or equivalent qualification in Information technology, Business Studies, Computing, or relevant subject
  • Scripting and Programming skills for Python, bash, vbscript, etc.
  • Working knowledge of UNIX/Linux
  • Strong communication and documentation skills
  • Ability to work under tight timelines and pressure
  • Demonstrates a high level of presentation skill and the ability to communicate confidently and clearly with seniors, peers and subordinates, regardless of the office locale

Preferred Qualifications:

  • CCNP Cisco/CCSA Check Point certification or higher are a plus
  • Understanding of IP telecommunications

QBH#: 2021

Application Instructions

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